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Regency Hospital Limited Privacy Policy
Regency Hospital Limited and its subsidiaries (hereinafter referred to as “RHL”) are committed
to respecting the privacy and choices of every person who shares information or data with RHL.
Your privacy protection is important to us and we strive to take due care and protection of the
information we receive from you (“the Users”). In this regard, we adhere to the various governing
laws such as:
The Information Technology Act, 2000 – Section 43A.
The Information Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Information) Rules, 2011.
This Privacy Policy applies to the collection, storage, processing, disclosure and transfer of your
Personal Information (defined below) as per the above mentioned laws, including when you use
the website of https://regencyhealthcare.in (“Website”) operated by RHL for any information or
services or through offline documentation by which you provide us with your Personal Information
for any information or services.
RHL does not share Personal Information about Users except (a) to provide services, Users have
requested; (b) when RHL has Users’ permission; or (c) under the following circumstances:
We provide the information to trusted entities who work on behalf of or with RHL under
strict confidentiality agreements. These entities may use the Personal Information to help
RHL communicate with Users about our services and offers. However, these companies
do not have any independent right to further share or disseminate this information.
We believe it is necessary to share the information in order to investigate, prevent, or take
action against any illegal activities, suspected fraud, situations involving potential threats
to the physical safety of any person, or as otherwise required by law.
We believe it is necessary to share the information in order to protect or enforce RHL’s
rights, usage terms, intellectual or physical property or for the safety of RHL or associated
parties.
We may share information about you if RHL is acquired by or merged with another
company.
Users may choose to give us Personal Information to provide you with the required information or
support. We intend to protect the quality and integrity of your personally identifiable information.
RHL will not be liable for any unsolicited information provided by Users.
Your Personal Information may be used or processed for providing effective services, improving
the Website, performing studies, research and analysis, contacting Users via phone, SMS,
WhatsApp or email for appointments, technical issues, payment reminders, deals, offers and other
announcements.
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Personal Information
The information collected from you by RHL may constitute ‘personal information’ or ‘sensitive
personal data or information. The “Personal Information” of a person to mean personal
information about that person relating to:
1. passwords;
2. financial information such as bank accounts, credit and debit card details or other payment
instrument details;
3. physical, physiological and mental health condition;
4. sexual orientation;
5. medical records and history;
6. biometric information;
7. information received by body corporate under lawful contract or otherwise;
8. visitor details as provided at the time of registration or thereafter; and
9. call data records
Information that is freely available in the public domain accessible under the Right to Information
Act, 2005 or any other law will not be regarded as Personal Information.
Collection of Personal Information
Your Personal Information is collected in a variety of methods, including but not limited to:
When you fill the patient registration form,
When you provide details to a RHL doctors’/ representative,
When you register on our Website,
When you provide your Personal Information to us during course of receiving services
Consent
You acknowledge that by using the Website, you have voluntarily provided your Personal
Information and understand how it will be utilized, you also consent to the collection, storage,
processing, disclosure, and transfer of any Personal Information in accordance with the provisions
of this Privacy Policy. However, we shall not be liable for any loss that may happen to you due to
the provision of inaccurate Personal Information by you. Your information which is available
Personal Information
The information collected from you by RHL may constitute ‘personal information’ or ‘sensitive
personal data or information. The “Personal Information” of a person to mean personal
information about that person relating to:
1. passwords;
2. financial information such as bank accounts, credit and debit card details or other payment
instrument details;
3. physical, physiological and mental health condition;
4. sexual orientation;
5. medical records and history;
6. biometric information;
7. information received by body corporate under lawful contract or otherwise;
8. visitor details as provided at the time of registration or thereafter; and
9. call data records
Information that is freely available in the public domain accessible under the Right to Information
Act, 2005 or any other law will not be regarded as Personal Information.
Collection of Personal Information
Your Personal Information is collected in a variety of methods, including but not limited to:
When you fill the patient registration form,
When you provide details to a RHL doctors’/ representative,
When you register on our Website,
When you provide your Personal Information to us during course of receiving services
Consent
You acknowledge that by using the Website, you have voluntarily provided your Personal
Information and understand how it will be utilized, you also consent to the collection, storage,
processing, disclosure, and transfer of any Personal Information in accordance with the provisions
of this Privacy Policy. However, we shall not be liable for any loss that may happen to you due to
the provision of inaccurate Personal Information by you. Your information which is available
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online shall be used in accordance with the terms of this privacy policy, while offline information
will be managed as per the prescribed norms and rules of the Company.
You have the right refuse to provide the information sought by RHL, and the right to withdraw
your consent at any time. To do so, please notify us in advance by sending an email to
investor@regencyhealthcare.in." Please note that your withdrawal of consent to use your Personal
Information may result in RHL not being able to provide you with access to the Website or
terminate any existing relationship that RHL may have with you.
Reasonable Security Practices and Security of Personal Information
We are committed to protecting your privacy. It is important to us that our customers retain their
privacy while taking advantage of the services that we have to offer. To this end, we adhere to the
following basic principles:
We employ the highest levels of security to keep your Personal Information strictly confidential.
We will not disclose or sell any of your Personal Information, including your name, address, age,
sex or medical history or other personal information mentioned above to any third party without
your permission.
We adopt adequate measures to prevent unauthorized access to your Personal Information and
have implemented reasonable security practices commensurate to the standards required under
applicable laws and industry best practices.
The security of your Personal Information is important to us. We have adopted reasonable security
practices and procedures including role-based access and need to know basis, password protection,
encryption etc. to ensure that the Personal Information collected is secure. We restrict access to
your Personal Information to our and our affiliates’ employees, agents, third party service
providers, partners, and agencies on a need to know basis and in relation to the purposes as
specified above in this Policy.
We endeavor to take all reasonable and appropriate steps to keep secure any information which
we hold about you and prevent unauthorized access.
The data collected and stored offline is secured by keeping it in a safe place/room with appropriate
security. The Company takes necessary measures to protect the data from any kind of fraud and to
comply with all applicable laws at all times. Staff shall be provided access to Personal Information
only to the extent necessary to serve the applicable business purpose of RHL and to perform their
job. Staff who access Personal Information shall meet their confidentiality obligations.
Though we try to protect Personal Information and prevent any unauthorized access, no system is
100% foolproof and RHL will not be liable for unintended breach of data causing disclosure of
Personal Information.
online shall be used in accordance with the terms of this privacy policy, while offline information
will be managed as per the prescribed norms and rules of the Company.
You have the right refuse to provide the information sought by RHL, and the right to withdraw
your consent at any time. To do so, please notify us in advance by sending an email to
investor@regencyhealthcare.in." Please note that your withdrawal of consent to use your Personal
Information may result in RHL not being able to provide you with access to the Website or
terminate any existing relationship that RHL may have with you.
Reasonable Security Practices and Security of Personal Information
We are committed to protecting your privacy. It is important to us that our customers retain their
privacy while taking advantage of the services that we have to offer. To this end, we adhere to the
following basic principles:
We employ the highest levels of security to keep your Personal Information strictly confidential.
We will not disclose or sell any of your Personal Information, including your name, address, age,
sex or medical history or other personal information mentioned above to any third party without
your permission.
We adopt adequate measures to prevent unauthorized access to your Personal Information and
have implemented reasonable security practices commensurate to the standards required under
applicable laws and industry best practices.
The security of your Personal Information is important to us. We have adopted reasonable security
practices and procedures including role-based access and need to know basis, password protection,
encryption etc. to ensure that the Personal Information collected is secure. We restrict access to
your Personal Information to our and our affiliates’ employees, agents, third party service
providers, partners, and agencies on a need to know basis and in relation to the purposes as
specified above in this Policy.
We endeavor to take all reasonable and appropriate steps to keep secure any information which
we hold about you and prevent unauthorized access.
The data collected and stored offline is secured by keeping it in a safe place/room with appropriate
security. The Company takes necessary measures to protect the data from any kind of fraud and to
comply with all applicable laws at all times. Staff shall be provided access to Personal Information
only to the extent necessary to serve the applicable business purpose of RHL and to perform their
job. Staff who access Personal Information shall meet their confidentiality obligations.
Though we try to protect Personal Information and prevent any unauthorized access, no system is
100% foolproof and RHL will not be liable for unintended breach of data causing disclosure of
Personal Information.
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Term of Storage of Personal Information
We will retain your information for as long as necessary to provide you with the services. We shall
not retain such information for longer than is required for the purposes for which the information
may lawfully be used or is otherwise required under any other law for the time being in force.
Grievance Officer
We have appointed a Grievance Officer to address any concerns or grievances that you may have
regarding the processing of your Personal Information. If you have any such grievances, please
write to our Grievance Officer at investor@regencyhealthcare.in and our officer will attempt to
resolve your issues in a timely manner.
Amendments & Modifications
Any or all provisions of this Privacy Policy would be subject to revision/ amendment by Human
Resource Department based on the recommendations of IT Department or in accordance with the
applicable laws on the subject as may be specified from time to time.
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Term of Storage of Personal Information
We will retain your information for as long as necessary to provide you with the services. We shall
not retain such information for longer than is required for the purposes for which the information
may lawfully be used or is otherwise required under any other law for the time being in force.
Grievance Officer
We have appointed a Grievance Officer to address any concerns or grievances that you may have
regarding the processing of your Personal Information. If you have any such grievances, please
write to our Grievance Officer at investor@regencyhealthcare.in and our officer will attempt to
resolve your issues in a timely manner.
Amendments & Modifications
Any or all provisions of this Privacy Policy would be subject to revision/ amendment by Human
Resource Department based on the recommendations of IT Department or in accordance with the
applicable laws on the subject as may be specified from time to time.
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